Fabric Wholesale Direct Reviews

Delivery times are ways an issue! It takes WEEKS to get your order! Recently I paid for expedited shipping as I needed my order ASAP... never received it! Customer service blew me off and couldn't have cared less!

FWD is good for inexpensive fabric but that is it. I am furious writing this review. Got done assembling leggings for a client only to realize yet again the fabric has holes in it. So ofcoarse its cheap because you'll end up spending more to replace the damages. Fabric also comes in with a non removable stain. Like it was pressed in. I am so frustrated with this company but I have already taken photos of samples inbtjis fabric and released it on my websitr so it will take longer to source a new wholesale company but I am working on it. They need a quality control person because this is a huge inconvenience to the customer. I am so pissed that this is like the 5th time my fabric has come in damaged or short!

Other than charged for the purchase the service of this company is unreliable. Not only does it takes weeks, well maybe more since I have not gotten mine yet, all the emails to the company requesting some form of communication bounce back, starting to believe it's a scam and will report it to the better business bureau

I really don't understand the very bad reviews concerning this business.
I placed an order with them on 11/26/20 and it was on my doorstep on 12/03/20. My order was 12 yards of 20mm thick x 54" wide clear Marine vinyl.
I would call that turn around time extremely good coming from New York over the Thanksgiving Holidays.
I contacted them via email and they responded very promptly with an expected delivery date for my order.

I would very highly recommend doing business with these people.

If it takes 4-8 weeks for fabric samples that are shipped to someone in the US from a company supposedly located in the US they are lying. This company is probably located in China.
Great site with nice promise but very, very poor, well actually zero service.
With the zero service you will also receive zero product.
Do not order from this site, I repeat DO NOT ORDER!

Manager won't call, keeps avoiding me. They promised one thing and did completely different. Not dealing with them again. They forced me to ship through fedex ground and I ended up losing $250.

Started dealing with this company a few months ago. Shipping was delayed by the COVID-19 shutdowns. Understandable. The problems I have with them have to do with last minute partial order cancellation. I would order two yards of a fabric and I would get half of what I ordered. Instead of contacting me to see if I still wanted it, they would ship as is. Now I have a yard of a fabric when I need two. Overfilled orders are a problem. I purchased two scrap boxes from them. Not bad but takes 45-60 business days to get them. I recently tried to order a third 20 lb scrap box and the cost went from 49.99 to 79.99 overnight! So not worth it for a random assortment of ends and returns that cannot be returned. I will not be purchasing from them again. Customer service is quick, but snotty and full of attitude.

Ordered and received 6 yards of fabric (Ottertex Canvas printed Trellis White) on 7/15/20. The Fabrics pattern is printed out of square and twisted by about 3-4" across the width of the fabric.
Contacted the company and was told that this was normal for this Fabric which is completely false. There are numerous photos on their website from customers reviews that show this exact pattern perfectly square. I was told that if I wanted a refund that I would have to ship the defective material back to them at my expense and I would only receive the price of the material back and not a full refund including my expedited shipping that was over $50. They continue to point me to their return policy which is acceptable if I were trying to return a non defective product which is not the case here. Should have read the ratings online before placing an order with this company as they are all negative. If you read the ratings on their site somehow they are all magically positive which after doing a search of this company online you know they are not posting any negative reviews.

I used this company in the past & all purchases went well. Then they changed their name & since then... In this past year they have FAILED EVERY SINGLE TIME! It took four months for them to respond by email to my cancellation of one order after waiting six months for it to be filled! I emailed, I called repetitively and sat on hold for 30 minutes 4 times and finally hung up. And finally sent an email that told them to CANCEL the whole order. That was four months ago. 7/2/20 I received an email stating they could not fill the order because they were OUT OF THE FABRIC. Today, 7/9/20 I received another email stating they would not be filling a different order for 2 yards of fabric that was ordered in May. I think this company is bogus at this stage of the game & would not trust them to fulfill orders. They are UNRELIABLE!

I'd give NO STARS if that was an option!

WARNING: DO NOT PURCHASE from www.fabricwholesaledirect.com.

It took them 46 days to ship 1 cut of fabric. When I contacted them after 32 days, they were rude and made it very apparent that they do not care about their customers. I will never order from this company again.

I placed a order april 8,2020 here its May 29,2020 still no package So I call there *******072 been on hold for 30 minutes this company is full of BS they email 3 weeks ago using covid 19 as a excuse

I've waited for my product for a month they just told me it 45 to 60 more days, it was a mistake to try to order from here. Places like this shouldn't exist. I just went to the store and bought the fabric it took me 20 minutes.